| Payments
We accept Visa, Mastercard, American Express and Money Orders.
Once you have placed your order someone will call you within two business days to confirm availability, discuss shipping costs and to process your payment.
Returns
We do our best to ensure our products are free of any manufacturing defects. We will gladly accept any defective items back for full refund or exchange. In all cases, refunds will be made in the form of the original payment. Returned goods must be in their original condition, unworn.
We offer a 10-day satisfaction money back guarantee. If within 10 days of receiving your merchandise you are not pleased with your order, please e-mail:
Christine@snowflakecanada.com or phone 1-866-685-2230 for a return authorization. You will then be given instructions on how to send back your merchandise. No returns will be accepted without prior authorization.
Please note all shipping charges are the responsibility of the customer
at this point.
Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to us.
The return mailing address is:
Snowflake Online
291-1951 Glen Drive
Vancouver, BC
V6A 4J6
Special Orders
You may find that you need to make a small size modification
to a style, for example sleeve length or body length.
If you are interested in special ordering a garment please call 1-866-685-2230 or email Christine@snowflakecanada.com with your request. We will let you know if the adjustment is possible. If it is we will then email you a measurement form.
You are responsible for filling out the form with the correct measurements. We are not responsible for the measurements you have taken. We do guarantee your garment will be to within acceptable tolerance of your measurements.
Custom-made merchandise and special orders are not returnable. A 30% deposit is required at the time of ordering with the balance due before the item is shipped. Deposits are non-refundable, non transferable.
Order Tracking
To determine the status of your order, e-mail: Christine@snowflakecanada.com. In your e-mail, include your order date, name, and billing address. We'll acknowledge your e-mail upon receipt and provide you with a status report within 1 business day.
Pricing
Prices may change. All prices are subject to market fluctuations and availability.
Please note from time to time, due to promotions,
prices may vary between the stores and the web.
Colors
We have made every effort to reflect the true colors of the items as accurately as possible. However, due to the differences in monitor settings we cannot guarantee that your monitor will display the colors correctly.
Warranty
Defective goods will be repaired or replaced at no charge. Defects must be reported within 10 days of receipt of merchandise. Snowflake is not responsible for damage due to wear or misuse.
We reserve the right to change our policies from time to time.
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