Payment Options

Payment Options
We accept American Express, Visa, MasterCard, PayPal, and Snowflake e-commerce Gift Certificates.

Payments
We charge your credit card (in Canadian dollars) when you submit your order.  If for any reason, we cancel your order, your charge card will be credited for the amount (in Canadian dollars), that we originally processed. 

Your statement will show charges from Snowflakecanada.com.  Although you pay us in Canadian dollars, the amount on your statement will be converted to the currency of your country.

By submitting your order, you authorize us to charge your credit card immediately.  You are also agreeing to pay the price of the merchandise, any shipping and handling charges plus any applicable taxes.

From time to time, we may have to cancel part or all of your order.
Should we decline or cancel your order in part or in its entirety, for any reason what so ever, your only remedy is a refund via the method you used to pay for the purchase.

Duties and Taxes
Prices displayed on the website are in Canadian dollars and do not include taxes. 
Goods shipped within Canada will have the appropriate taxes added to the purchase price at check out.
Goods made in Canada or the USA, and shipped within either country are duty free. 
Goods Shipped out of Canada are not subject to Canadian GST or PST.  They may however be subject to duties and taxes from the destination country.
We are not responsible for any duties or taxes incurred.

Returns
If within 10 days of receiving your merchandise you are not pleased with your order, unworn merchandise in original condition, may be returned. Once it is received back and inspected a refund will be issued.

We do our best to ensure our products are free of any manufacturing defect. Please inspect your purchase carefully. Notify us within 10 days, and we will gladly accept any defective items back for a full refund or exchange.

Purchases made on line may not be returned to a store.

All Refunds will be made in the form of the original payment to us.

We only accept returns by Post.

Returns should be mailed to:
Snowflake
291-951 Glen Drive
Vancouver, BC
V6A 4J6

All return shipping charges are the responsibility of the customer.

If returning goods are being sent from outside of Canada, the following protocol must be followed to avoid any brokerage, duties or taxes charged by customs.
In big letters very clearly marked on the parcel, put

  • “RETURNING GOODS ORIGINALLY PURCHASED IN CANADA”
  • Code #98130000 
  • In a clearly marked envelope on the outside of the package you will need to include a copy of the original sales receipt. This is proof of purchase for customs so they will not charge any duties or taxes.

If this protocol is not followed, any charges incurred by us to receive your return will be deducted from you refund.